Community Coach

Coaching to make your culture and community thrive.

Whether your community needs a little help or a lot, our team of community coaches is here for you.

Senior living communities are a complex mix of hospitality, medical care, operations, culinary and communications. And each component affects the others. The 3rdPlus Community Coach team can help your organization with senior-level talent that contributes on a per-engagement basis or a monthly retainer.

Our coaches and experts are senior-level professionals who have been in your shoes and excelled in their roles.

Our areas of expertise are:

  • Licensed Administrator Services
  • New Community Development
  • Sales Coaching
  • Human Resources Coaching
  • Culinary Coaching & Assessments
  • Marketing Coaching & Assessments
  • Operations Coaching
  • New Community Development
  • Community Repositioning

My organization hired the Community Coach to work with our sales team. Their positive approach re-energized our community and we began closing up to five sales a month.

How it works (and why it succeeds).

Whether your senior living community is facing significant operational challenges, or you’re succeeding and just need a little help in one area, or you’re building a new community from scratch, the 3rdPlus Community Coach program is an adaptable solution.

Our highly experienced Community Coaches have held senior leadership roles in both for-profit and nonprofit senior living communities. They are chosen not only for their backgrounds but also for their ability to inspire and affect change. Using scheduled coaching calls and on-site visits, our coaches will keep you on track and moving forward.

This program is a flexible consulting service designed to help your organization get to where it needs to go.

We will support you and your team with ongoing community coaching. Please let us know how we can help!
Call 888-776-5135, email ideas@3rdplus.com or schedule a quick meeting below.

Services we offer.

  • Licensed Administrator Services

    Nearly all communities can benefit from the help of an experienced administrator. Whether that’s getting ready for a survey, taking a holistic approach to your dining services program or ensuring the overall standards of your operation are compliant with state and federal regulations, the Community Coach can assist. We will work with your team to strengthen key areas of your operation.

  • Registered Dietitians

    Registered dietitians are the gateway to health and dining happiness. Registered dietitians play an essential role in your community by helping your residents and rehabilitation clients dine safely and enjoy meals more. We will work with your team to review systems and processes to ensure survey readiness.

  • Sales Coaching

    The 3rdPlus sales coaching is based on the player-coach model where we embed with your sales team to hone communication skills and follow-up, improve pitching, and boost closing success. How we embed is up to you and your goals.

  • Marketing Coaching & Assessments

    Whether you need a marketing coach as a stopgap until you can hire the right person for the role, or you would like independent analysis of your current marketing program, we can help. From strategy to budgets to marketing mix to social and digital to creative work, marketing coaching will give you a solid game plan to move you forward.

  • Operations Coaching

    Operations coaching can encompass human resources, culture development, dining, leadership structures and roles. Helpful services include operational audits that deliver a punch list of must-dos and recommendations to get your community in shape and on track. Hourly, by engagement or on retainer, our senior-level team is ready to step in.

  • HR Coaching

    An organization is only as good as its people. And with the silver tsunami rushing toward us, we know that assembling and holding onto good senior living teams is a huge challenge. This Community Coach service helps your human resources through advertising, culture, onboarding and retention strategies. In addition, Community Coach is instrumental in attracting and recruiting top talent in tight job markets.

  • New Community Development

    We work with architects and senior living communities to develop community concepts, names and brands prior to the financing or the design-and-build phase. Having a strong brand foundation supported with a robust go-to-market strategy before breaking ground makes it easier to secure financing, generate leads, and attract partners. Finally, a well-prepared brand gives the architect and design teams a clearer vision to work towards.

  • Community Repositioning

    If you’re renovating or expanding your existing community or want to re-launch your brand to stay competitive, our community repositioning service is for you. We can help with the following service sales coaching: • Pricing recommendations • Hospital liaison coaching • Referral source development • Specialized outreach • Human resources assistance • Concept development • Intellectual program planning • Management recommendations • Culinary Coaching opportunities • Partnership recommendations • Lease-ups • Technology integration

  • Interim Solutions

    Are you looking for an interim Administrator, Executive Director or Dining Services Director? When a change in key leadership happens, the smart move is to reevaluate strategic goals before hiring for the new position. During these transitions, our experienced interim directors can provide leadership stability so that you can focus on your search for the right person.

  • Executive Coaching

    Dr. Kelly Tremblay, PhD, is a former clinician and professor who specializes in aging. As such, she understands the unique culture associated with living and working in the senior care industry. Her love for mentoring led her to become a Certified Executive Coach and she now offers coaching and consulting in the areas of leader and practitioner career development and transition.

  • Executive Coaching

    Randi Saeter, a registered dietitian and Licensed Nursing Home Administrator, holds an MBA in Administration & Healthcare Management. Her experience includes executive director roles for Life Plan communities. She works collaboratively with teams as a LNHA or Dining Director. As a consultant, she runs quality assurance audits to ensure regulatory compliance.

  • Community Coach

    Dave has been in the management of Assisted Living for 24 years as an Executive Director of both large and small, for-profit and not-for-profit organizations. With more than 37 years of management, he emphasizes building teams and creating high standards. He serves on the board of LeadingAge Washington and has been a coach for the LeadingAge Washington Leadership Institute for 4 years. He is currently an instructor for DSHS education of Dementia, Mental Health, Fundamentals of Caregiving, and 150+ continuing education classes. He is also an instructor on the Assisted Living Academy for LeadingAge Washington.

  • Community Coach

    Carol has been an Executive Director of Assisted/ Independent/Memory Support communities for 26 years. Carol loves to help people learn, especially about dementia. Carol began designing, programming and teaching people strategies for coming alongside loved ones. She served for 3 years on the LeadingAge Washington Board and is presently the Chairperson for the Assisted Living Cabinet for LeadingAge Washington. She is an instructor for DSHS education of Dementia, Mental Health, Fundamentals of Caregiving, and 150+ continuing education classes. She is also an instructor for the Assisted Living Academy for LeadingAge Washington.

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Meet with us.

Schedule a 30-minute meeting with us or call 888-776-5135 to learn more. We look forward to working with you!

Let's Connect

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Please call us at 888-776-5135, email ideas@3rdplus.com or schedule a quick meeting below. We are excited to work with you!

Meet with us.

Schedule a 30-minute meeting with us or call 888-776-5135 to learn more. We look forward to working with you!